5 Must-Have Features of a Modern Cloud Phone System

Switching to a cloud phone system is a wise decision if you’re looking for a more flexible and reliable communication solution for your business. Unlike traditional phone systems, cloud-based phone systems use the internet to make and receive calls and provide numerous benefits, including a wide range of features that can take your communication game to the next level. Below are the top 5 must-have features you should consider while choosing a modern cloud phone system from Yabbit.

1. Auto-Attendant

An auto-attendant is one of the most valued features of a cloud phone system. By having an auto-attendant in place, you can have your calls directed to the intended person or department straight away, without the need for a receptionist or operator. It gives callers the impression that the company is well-organized and enhances customer satisfaction. With an auto-attendant, you can play an outlined message that offers a menu of options like pressing 1 for sales or 2 for customer service, which directs the callers to the right department, providing a professional and streamlined call experience.

2. Voicemail-to-Email Transcription

Traditional voicemails involve listening to a message to know its content and keep a record of it. However, with cloud phone systems, voicemail-to-email transcription has transformed the experience for the better with automated transcriptions into written messages. Voicemail-to-email transcription sends a written transcription of your voicemail message straight to the recipient’s email. This further saves time as emails are more manageable, and unlike voicemail, they can be read and referred to later. Besides, written records that are easier to store and manage can come in handy in case of resolving any disputes that might arise at a later stage.

3. Call Recording

Call recording is vital in any communication system, and cloud phone systems have this feature inbuilt into them. Call recording not only serves as a way to train employees or settle any disputes but it may also be required for compliance purposes, such as a call center’s mandatory call recording to meet legal obligations. This feature is particularly helpful in businesses that demand customer communication and require records of dealings with them.

4. Call Queuing

The call queuing feature makes sure you don’t miss a call, even when the lines are busy. For instance, when faced with a large volume of calls that need to be answered, the call queuing system places the calls in a queue, which the callers wait to attend to. The easy-to-use and scalable feature of call queuing allows your business to handle high call volumes efficiently and enhance customer satisfaction. The feature also enables you to obtain real-time metrics that help track call volume and wait times, providing crucial data to keep improving your phone system’s performance.

5. Mobile App Integration

Mobile app integration enables your staff to use cloud phone systems through their smartphones or tablets. In other words, the employees can turn their mobile devices into extensions of the company’s business communication system. This feature not only enhances the flexibility of your employees but also streamlines communication within your company. They can access the same features and functionalities just like they would in the office, allowing them to work efficiently from remote locations.


Cloud phone systems are becoming increasingly popular for businesses of all sizes and for the right reason. By switching to a cloud phone system, you gain access to many features that offer greater flexibility, reliability, and better customer satisfaction. When searching for the right cloud phone system for your business, you should prioritise the five must-have features mentioned above. If you have any doubts or aren’t sure where to start, visit yabbit.com.au to know more!

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