The Top Features to Look for in a VOIP Phone System

If you are a business owner, you are probably aware of the benefits of switching to a VOIP phone system. VOIP, which stands for Voice Over Internet Protocol, is a digital phone system that allows you to make and receive calls over the Internet, rather than through traditional phone lines.

VOIP phone systems are becoming increasingly popular due to their cost-effectiveness, flexibility, and advanced features. However, with so many options available on the market, choosing the right VOIP phone system can be a daunting task.

In this article, we will discuss the top features you should look for when selecting a Yabbit VOIP phone system.

1. Call Quality

Call quality should be your top priority when choosing a VOIP phone system. Clear and reliable audio is essential for effective communication with clients and customers, and poor call quality can negatively impact your business. Make sure that the VOIP phone system you choose offers high-definition voice quality to ensure crystal-clear calls.

2. Scalability

The next feature you should consider is scalability. A good VOIP phone system should be able to grow and adapt to your business. It should be able to handle a large volume of calls and support multiple locations and remote workers. A scalable VOIP phone system will save you money in the long run, as you won’t have to constantly upgrade your phone system to meet your growing business needs.

3. Integration

Your VOIP phone system should integrate seamlessly with your other business tools, such as your CRM system, email, and other communication platforms. The integration will help you streamline your communication processes, increase productivity and improve customer service.

4. Advanced Features

A good VOIP phone system should offer advanced features like call forwarding, call recording, voicemail to email, call routing, and voicemail transcription. These features will help you to manage your calls more effectively and provide better customer service. Additionally, look for a VOIP phone system that offers videoconferencing and screen-sharing capabilities to enhance remote collaboration.

5. Security

Security is a critical consideration when choosing a VOIP phone system. Look for a system that employs advanced security measures like encryption and firewalls to protect your business from cyber threats and data breaches. The VOIP phone system should also be compliant with industry standards and regulations.

6. Mobile App

In today’s business world, it’s essential to have a mobile app that allows you to make and receive calls from anywhere. Make sure the VOIP phone system you choose has a mobile app that is easy to use and offers all the features of the desktop version.

7. Customer Support

Finally, make sure the VOIP phone system provider offers reliable customer support. You want to be able to reach out to them whenever you face a problem and get quick and effective solutions. Check to see what type of support they offer, and ensure they have multiple ways to contact them, such as email, phone, and live chat.


Choosing the right VOIP phone system is a crucial decision for any business. By prioritising the features we discussed in this article, you can ensure that you select a system that meets all your requirements. Remember to do thorough research, compare plans, and read reviews before making a final decision.

If you’re interested in learning more about VOIP phone systems, head over to Yabbit. They offer affordable and reliable VOIP phone systems with all the features you need to run your business effectively.

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