In the world of managed services, you have a LOT of competition. Customers may pick their managed service provider depending on the reputation of the provider or the solutions they have to offer. Adding unified communications to your managed services can help you stand out amongst your competitors and help you land new customers and upgrade existing customers. 

 

What is Unified Communications?  

You probably already know this but, unified communications (UC) is an internet-based service that integrates different forms of communication and devices. Communications include, but is not limited to messaging, video conferencing, voice, emailing, and mobility features. UC has come a long way since the 1980s! 

 

What are the benefits to your customers?  

Your customers will appreciate a communications solution that offers simplicity and efficiency. This all-in-one solution provides your clients with everything they need for better communications with their business.    

Your customers will love you for adding unified communications to your managed services because they will see a reduced cost in their communications budget. With all aspects of their communications combined, their overall cost will be lower than their traditional methods. 

Your customers will also see increased productivity and efficiency in their workplace. Employees can collaborate in real-time in an organized manner with unified communications. This organization will lead to higher productivity and less wasted time trying to gather materials needed for a project.  

Another benefit of unified communications that your customers will love is the flexibility and mobility offered by UC. The cloud-based service now comes with desktop and mobile applications. This gives your clients the freedom to work not only in office, but also from wherever they have access to the internet.     

A unified communications system allows for ultimate control. Business owners will love the new control they have over phone services, video conferencing, and all other features in the UC solution. The control centres will give your customers the information they need to run their business the way they want to. 

 

How can you help your customers by offering UC? 

You may have clients that don’t know much about unified communications, or cloud-based communications in general. This is where you have the opportunity to build a trusting relationship with your client. When you provide your clients (and leads) with information that will truly help them, they will begin to trust you over your competitors. This builds a lasting, loyal relationship that you want for your clients.  

Adding unified communications to your managed services doesn’t need to be hard. The first step you need to take is to learn the ins and outs of your product. You need to understand each feature of your unified communications offering.  

Then, once you understand how these features work, you need to understand your clients. You can better serve your clients by understanding their industry. Once you know your product and your client, you can educate your clients on what aspects of your unified communications solution best fits them. 

 

How does adding unified communications to your managed services benefit you? 

When you think about adding unified communications to your managed services, you can rest easy knowing that you will reap the benefits of this offering. Keep in mind that the more you can help your customers solve their communications problems, the more satisfaction and new customers you will earn. 

As you establish great relationships with your customers, they will be your biggest advocates. When they are satisfied, they will refer their friends and family to you. 

 

Adding Unified Communications to Your Managed Services with Yabbit 

Yabbit’s UC platform is full of the features your clients need. Our reliable and simple platform is exactly what your customers need. With our platform, you can build lasting relationships that will take your business to new heights. And remember, when you have questions or concerns, we’re all ears!  

Contact us today to add our unified communications solution to your offerings.