When it comes to patient care, timely communication is a must. Healthcare professionals constantly deliver sensitive information to other healthcare professionals and patients alike, so how can they ensure they communicate securely and efficiently? A quality phone system! Phone systems are vital for communication in medical offices, facilitating interactions between patients, healthcare providers, and staff members. But with so many options out there, what is the best medical practice phone system?
Choosing the Right Phone System for Your Medical Office:
Modern-day phone systems are more complex than they used to be, but this is a good thing! Instead of plain old telephones that connect your calls via copper wires, we now have cloud-based phone systems. A cloud-based phone system connects your calls using an internet connection, making them a much more flexible and reliable communication tool. As you can imagine, hundreds, if not thousands, of providers, offer different cloud-based phone services, so choosing the best medical practice phone system can be overwhelming.
Administrators of medical offices need to make sure that the phone system they choose covers all the needs that are specific to the medical industry; this often includes features such as secure messaging, call recording, call forwarding, automated attendants, appointment reminders, and integration with Electronic Health Record (EHR) systems to ensure privacy law compliance and efficient communication within the healthcare team. Why do these features make the best medical phone system? We’ll explain below.
Key Features to Look for in the Best Medical Practice Phone System :
When selecting a phone system for a medical office, it’s essential to look for features that can help staff improve and streamline their communications. After all they are delivering extremely sensitive info to both patients and other medical staff. Some of the key features to consider include:
Not all phone systems offer secure messaging! So, make sure you opt for a phone system that keeps your information safe using end-to-end encryption, multi-factor authentication, and other security protocols to protect messages and prevent unauthorized access.
Automated attendants, also known as interactive voice response (IVR) systems, are computerized phone systems that greet callers and provide menu options to direct them to the appropriate department or person. Automated attendants can save time, improve call handling efficiency, and provide a professional image for the medical office.
Call forwarding enables the medical office to forward incoming calls to another phone number or extension, ensuring that calls are answered promptly and efficiently. Call forwarding can be particularly useful in emergencies or when staff members are unavailable.
These reminders are automated messages, typically sent via phone, email, or text message to remind patients of upcoming appointments. Appointment reminders can help reduce no-shows, improve patient satisfaction, and save staff time by reducing the need for manual outreach.
Call recording allows the medical office to record phone conversations with patients or other healthcare professionals for quality assurance, training, or legal compliance.
Integration with Electronic Health Record (EHR)
Integration with Electronic Health Record (EHR) systems enables the medical office to access and share patient information seamlessly between phone calls and other healthcare applications. This can help improve the accuracy of patient information, streamline workflows, and ensure you are complying with privacy laws.
Yabbit Your Partners in Communications:
The best medical practice phone system will be the one that helps medical professionals streamline their communications and improve patient care, so they can offer quality medical help to those who need it, and we’ve got it. At Yabbit, we developed a phone system unique to medical offices’ needs, with all the features you need to reduce wait times, improve staff efficiency, and provide a more personalized experience for patients.
If you are ready to upgrade to the best medical practice phone system, call us today! Our team of experts will gladly get you started with everything you need to know.