By now you’ve probably heard that RingCentral has become Mitel’s exclusive UCaaS provider. And if you haven’t, here’s the highlights: RingCentral acquired the intellectual property rights and patents to Mitel’s network infrastructure to the tune of $650 million. In response, Mitel invested $200 million in equity into RingCentral. That’s right – two of the biggest […]
As businesses continue to evolve, we have found that a flexible communication solution is more important than ever before. While we know that business owners are creative and can come up with their own solutions, we’re offering a better idea – soft phone systems. Here in Australia, we have been using internet-based phone systems for
You may think that all IP phone systems are the same, with the same offerings, features, and functions. While we hate to tell people they are wrong, we have an obligation to let you know that IP phone systems and the right IP phone provider can make a big difference to you and your business.
The importance of consistent and clear communication cannot be overstated, regardless of whether one owns a large corporation, a small business or works from a home office. It is important to note that just one call missed or dropped can make all the difference between closing a deal and having potential clients or current customers
The growing globalization along with the spread of the internet and smartphones is turning the whole world into an unending customer base. As a result, this gives endless scope for growth to small and medium-sized businesses. But in order to get remain ahead in this competitive era, enterprises need to use groundbreaking IT solutions. Unified
Microsoft Teams is all the rage right now. In fact, Teams has over 270 million monthly users! With all those users and businesses relying on Teams, you would hope that it would meet all the communications needs of the company. Sadly, this is not the case. Microsoft Teams was developed as a collaboration tool; it
Work-life balance has always been hard to achieve, but the remote work boom has made it even harder. Employees are working from laptops and mobile devices more frequently than ever. In fact, business-related mobile usage saw a 200% increase in 2020. And while this increase in flexibility has had wonderful effects on your employees’ mental
Now that you are using exceptional communication tools, it is time to use these tools to get sticky! After all, once you gain a customer it’s your goal to retain and build a lasting customer relationship. And there’s no better way to get your customers to stick around than giving them excellent customer experiences (CX).
You know as well as we do that your relationships with customers are the backbone of your business. If you provide excellent care and top-notch services, consumers will be more loyal to your brand. In fact, customer experience (CX) drives over two-thirds of customer loyalty according to a report by Gartner. That’s more than brand
While remote work via unified communications has numerous benefits, one of the biggest concerns for businesses is security. With so many employees working from home, a lot of sensitive business information is being shared online via UCaaS products. Are those products truly capable of delivering this data to the right person safely and securely? The